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Day 1 12
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Ice breakingLecture1.1
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Introduction to the training course, syllabus, methodology, learning outcomesLecture1.2
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Introduction to Management Systems: necessity and benefitsLecture1.3
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Terms and Definitions in Management systemsLecture1.4
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The PDCA CycleLecture1.5
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What is Quality?Lecture1.6
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Quality management in education and training organizationsLecture1.7
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What is Environmental management?Lecture1.8
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Introduction to ISO 9001Lecture1.9
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Introduction to ISO 21001Lecture1.10
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Introduction to ISO 14001Lecture1.11
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Discussion about quality and environmental managementLecture1.12
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Day 2 14
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Context of education and training organizations: internal & external issues, interested parties, scope of the management systemLecture2.1
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Interactive activityLecture2.2
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Vision and mission of the organizationLecture2.3
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Quality – Educational Organization PolicyLecture2.4
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Environmental PolicyLecture2.5
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What is “risk-based thinking”?Lecture2.6
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Control of changesLecture2.7
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Quality objectives in educational QMSLecture2.8
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Environmental objectives in educational EMSLecture2.9
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Interactive activityLecture2.10
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What do we call environmental aspects and how do we find them?Lecture2.11
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Environmental control – measuresLecture2.12
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How we connect objectives with environmental control and environmental programsLecture2.13
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DiscussionLecture2.14
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Day 3 13
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RecoursesLecture3.1
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Key qualifications for staff in education and training organisationsLecture3.2
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Interactive activityLecture3.3
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Developing AwarenessLecture3.4
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Documented InformationLecture3.5
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CommunicationLecture3.6
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Monitoring of LegislationLecture3.7
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Emergency action plansLecture3.8
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DiscussionLecture3.9
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Operation – Design of learning servicesLecture3.10
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Provision of learning servicesLecture3.11
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Design quality and environmental processesLecture3.12
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Interactive activityLecture3.13
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Day 4 12
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Monitoring and evaluation of learning servicesLecture4.1
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Waste managementLecture4.2
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Consumption controlLecture4.3
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Measuring customer satisfactionLecture4.4
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Interactive activityLecture4.5
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Internal auditLecture4.6
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Interactive activityLecture4.7
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Case study of internal auditingLecture4.8
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Management reviewLecture4.9
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Control of nonconforming outputs and corrective actionsLecture4.10
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Handling of nonconformitiesLecture4.11
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Continual ImprovementLecture4.12
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Day 5 5
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ISO21001: Additional requirements for early childhood educationLecture5.1
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Integrated management system ISO 9001 – ISO 21001 – ISO 14001Lecture5.2
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Few words about other useful ISO StandardsLecture5.3
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Preparing the dissemination and impact planLecture5.4
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Evaluation, closure, certificatesLecture5.5
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